We collect less than you'd guess.

What we collect

Account info: email, phone number (for WhatsApp on Pro), your name if you give it to us.

Your taakies: the tasks you create, their dates, tags, and completion status. Voice notes are transcribed and the audio is deleted within 30 days.

Billing:handled by Paystack. We see the last 4 digits of your card and nothing more. Paystack's policy applies for the rest.

Anonymous usage:page views, button clicks, errors. No third-party trackers, no Facebook pixel, no Google Analytics. We use a self-hosted analytics tool that doesn't set cookies.

Connected accounts (Meta, Google, TikTok)

Agencies use Taakie to run marketing for their clients. When an agency or its client connects a Facebook, Instagram, Google or TikTok account, or uses a Taakie access link, this is what happens:

• What we read: the names and IDs of the accounts you choose (ad accounts, Pages, Instagram accounts, pixels, catalogues, Analytics properties, Tag Manager containers and similar), and their performance numbers, such as spend, impressions, clicks, leads, conversions, reach and followers.
• What we do when you ask: give the agency's own business account (for example its Meta business portfolio or Google Ads manager account) access to the accounts you tick. You can remove that access any time in Meta, Google or TikTok.
• What we don't do: post for you, change your ads, or read your messages through these connections.
• Where the keys live: access tokens are encrypted and kept on our servers only. They are never shown in the app or shared.
• Who sees the data: only the agency workspace you connected to, and you, through your client portal. We don't sell it or use it for advertising.
• How to remove it: disconnect the account and its token is deleted straight away. To have the data deleted too, follow our data deletion instructions.

Taakie's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What we don't collect

• Your WhatsApp conversations with anyone other than Taakie.
• Your location.
• Your contacts.
• Anything that isn't a taakie, a message to Taakie, or an account you choose to connect.

Who we share it with

A small list of sub-processors we couldn't function without:

• Vercel: hosting and serverless functions.
• Supabase: our database and sign-in.
• Paystack: payments.
• Google: Drive and Calendar, and the Google accounts you choose to connect.
• Meta and TikTok: only the accounts you choose to connect.
• WhatsApp Business / Meta: the WhatsApp channel only — your taakies stay on our servers.
• Postmark: the two emails we send you (signup confirmation, password reset).

That's it. No ad networks, no “data partners,” no unnamed third parties.

Your rights (POPIA, GDPR)

• Export: grab everything as JSON or plain text from Settings → Data.
• Delete: one click and it's gone within 24 hours. Backups are purged within 30 days.
• Correct: edit anything yourself, or ask us at hello@taakie.co.za.
• Object: tell us to stop processing your data. We'll have to close your account, but we'll be polite about it.

How we keep it safe

Encrypted in transit (TLS 1.3). Encrypted at rest (AES-256). 2FA available on all accounts. Background checks on the (few) people with production database access.

Cookies

One. It remembers you're logged in. That's it. No tracking cookies, no advertising cookies, no consent banner needed.

Changes to this policy

If we change anything material, we'll email you at least 30 days before it takes effect. No retroactive changes.

Contact

Questions, complaints, or just confused? Email hello@taakie.co.za. We aim to reply within one working day.

Taakie is a trading name of Hustlery (Pty) Ltd, registered in South Africa.

Information Regulator (South Africa): inforegulator.org.za